Data Protection
Hotel information is protected while it moves between your team and InnCrew and while it is stored in our systems.
- HTTPS and TLS protected connections
- Encryption for stored data
- Secure cloud hosting
- Regular backups
Security & Trust
Protecting the information behind every hotel operation.
InnCrew is built to help hotel teams manage important operational information with confidence. We protect guest, staff and property data through secure access controls, encrypted connections, protected infrastructure and security checks built into our development and deployment process.
Security by design
Security built into the way InnCrew operates.
Security is not limited to one feature or one team. We apply safeguards across data, user access, infrastructure, software development and day-to-day monitoring.
Access Control
Access is designed around the responsibilities of each hotel team member, helping ensure people see and manage only what they need.
- Role-based permissions
- Owner, manager and staff access levels
- Secure authentication
- Controlled user sessions
Protected Infrastructure
Our application environment is monitored and protected through security checks across the software, dependencies and deployment stack.
- Automated vulnerability scanning
- Dependency security monitoring
- Container security checks
- Protected application secrets
Secure Development
Security checks are integrated into our development workflow so potential issues can be identified before changes reach production.
- Security checks on code changes
- Secret scanning
- Dependency audits
- Code review processes
Monitoring & Readiness
We monitor service availability and maintain operational processes for identifying, investigating and responding to security concerns.
- Service and uptime monitoring
- Audit logging of key actions
- Security issue tracking
- Incident response readiness
Data Ownership & Privacy
Your hotel data belongs to your business. We treat guest and operational information as entrusted data, not as something to sell.
- Client data ownership
- No sale of guest data
- Privacy-focused handling
- Retention and deletion controls
Secure development lifecycle
Security checks are part of every release.
Our CI/CD workflow includes multiple automated security checks across the software delivery process. The goal is simple: identify potential problems early and reduce the chance of unsafe changes reaching production.
01
Code change
02
Secret scanning
03
Code security analysis
04
Dependency audit
05
Vulnerability scanning
06
Container security
07
API security checks
08
Build & deployment validation
SonarQube
Snyk
Gitleaks
Trivy
API Security Testing
GitLab CI/CD
Data protection
Your hotel data deserves protection at every step.
From the moment information leaves a hotel device to the time it is stored in our systems, InnCrew applies security controls designed to protect the confidentiality and integrity of operational information.
Protected connections
HTTPS and TLS help protect information while it travels between users and InnCrew.
Protected stored information
Stored data is protected using encryption and controlled infrastructure.
Regular backups
Backups help support recovery and business continuity when unexpected issues occur.
Access control
Access follows responsibility.
Owner
Broader visibility and control for property-level administration.
Manager
Permissions aligned with managing hotel operations and teams.
Staff
Access focused on the operational tasks required for the role.
Infrastructure security
Security continues behind the screen.
A secure hotel platform requires more than a secure login. We apply security checks to the components that run behind InnCrew, including application code, software dependencies, containers and deployment configuration.
Automated vulnerability checks
Our development workflow uses automated analysis to identify potential weaknesses in the application before release.
Dependency monitoring
Third-party software components are checked for known security issues so risks can be identified and addressed as dependencies change.
Secrets management
Sensitive credentials and application secrets are kept out of source code rather than being hardcoded into the application.
Data ownership & privacy
Your information remains part of your business.
Hotels trust InnCrew with information needed to run their operations. We do not treat guest information as advertising inventory or sell guest data to third parties.
Your data, your business
Client hotel information remains associated with the client and its business operations.
No sale of guest data
InnCrew does not sell guest data to advertisers or data brokers.
Retention and deletion
Data retention and deletion are handled according to our applicable policies and client requirements.
Privacy documentation
See our Privacy Policy for additional information about how information is handled.
Monitoring & response
We monitor the service and stay ready to respond.
Security is an ongoing responsibility. InnCrew uses operational monitoring, audit information and defined response processes to help identify issues, investigate concerns and restore service when required.
Service monitoring
Application availability and service health are monitored so operational issues can be detected and investigated promptly.
Audit visibility
Key actions and system events can be recorded to support operational visibility, investigation and accountability.
Incident readiness
Security and service concerns are handled through an internal process for investigation, containment and follow-up.
For hotel IT & procurement teams
Need more information for your security review?
We understand that hotel groups and technology teams may need additional information before approving a platform. Request our Security Questionnaire for vendor assessments, procurement reviews, security due diligence and other business requirements.
security@inncrew.comSecurity FAQ
Questions hotel teams often ask.
How does InnCrew protect hotel data?
InnCrew uses protected HTTPS/TLS connections, encrypted storage, secure cloud infrastructure, access controls, regular backups and ongoing security checks across the development and deployment process.
Who can access information inside InnCrew?
Access is controlled through user roles and permissions. Owners, managers and staff can receive access appropriate to their operational responsibilities.
Do you sell guest data?
No. InnCrew does not sell guest data to advertisers or data brokers. Information is handled to provide and operate the InnCrew service and according to our applicable privacy policies.
How do you check for security issues in new software releases?
Our CI/CD workflow includes automated secret scanning, code security analysis, dependency auditing, vulnerability scanning, container security checks and API security testing, together with development review processes.
Can we request security documentation?
Yes. Hotel IT, procurement and security teams can contact security@inncrew.com to request our Security Questionnaire or additional information relevant to their review.
Talk to InnCrew
Have a security concern or question?
If you have identified a potential security issue, need information for a vendor assessment or simply want to understand our security practices, our team is ready to help.